Customer Services

Administration Assistant

Ref: 257| Posted: 13th Jan 2022

Administration Assistant – Baxi Customer Support

Warwick – Full Time, 2 Positions Available


A fantastic opportunity has arisen within the Aftersales department at Warwick for an Administration Assistant to join the team. Reporting to the Administration Manager, the successful candidate will be responsible for  answering telephone calls and emails from end users and colleagues to ensure they are supported with queries such as extended warranty, annual service and documentation requests within the service level. This includes having communication with our customers via letters, emails and text messages, so a great attention to detail is key to ensure the customer is receiving the correct message.

The successful candidate will utilise the available tools to upload customer warranty information accurately to the systems so it is accessible if the customer needs to contact us.

Contract Management for Own Works, Sub Contractors, Field Trial and Boiler X is an exciting part of this role so requires great attention to detail as well as the ability to ensure compliance with a positive approach.

Administration Assistant, in more detail:

  • Answering inbound telephone calls and emails from end users and Call Agents, providing support and guidance when required within the set service level
  • Processing payments
  • Creating Baxi Own Contracts & warranty agreements alike
  • Ensuring all jobs have been invoiced correctly and on time
  • All data loaded into the system has been loaded accurately even where manual intervention is required
  • Coordinating Field Trial orders, contacts & paperwork
  • Boiler X Contract Management & financials
  • Ensuring field trial appliances are serviced and terminated on time
  • Contract Administration
  • Ensuring Adherence to processes for Contractors
  • Compliance of contractors
  • Applying a continuous improvement outlook to all tasks
  • Invoicing & Direct Debit process for our workload and insurance backed workload..

Ideal knowledge, skills and experience required:

  • Good interpersonal skills
  • Sound literacy and numeracy skills
  • Good computer skills, including knowledge of: Windows, Microsoft Word and Excel
  • Ability to work well independently or as a team
  • Adapts to change well and views it as an opportunity

We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.

Does this sound like you? Then we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.