Customer Services
Wokingham

After Sales Service Team Leader - Renewables

Ref: 29| Posted: 7th May 2019

AFTER SALES SERVICE TEAM LEADER - RENEWABLES

Wokingham

An exciting vacancy has arisen within the After Sales Department at Warwick for an After Sales Team Leader to join the team. Reporting directly to the After Sales Office Manager, the main purpose of this role is to lead the team supporting the needs of our CHP customers, and in the future, heat pumps and related new technologies

As an After Sales Team Leader, you will:

  • Ensure at all times that a positive customer experience is delivered, through coaching, motivating and assessing individual performance. Also involving training members of the team, and liaising with relevant departments.
  • Alongside the entire team, handle all After Sales Service enquiries via all channels of communication
  • Identify the best solutions to problems, and communicate effectively in order to ensure labour and parts as necessary are deployed in a timely manner within SLA’s.
  • Liaise effectively with engineers, customer service agents and warehouse staff to ensure that customers priorities are met
  • Ensure that effective communication is maintained at all times with clients and internal personnel alike
  • Provide timely and accurate processing of customer orders and requests
  • File both electronic and paper files and other relevant clerical duties
  • Investigate and resolve queries

Knowledge, skills and experience required:

  • Educated to NVQ Level 4 or equivalent
  • Minimum of three years’ experience in a technical customer service environment
  • Proven track record of operating effectively in a pressurised commercial contact center environment
  • Strong leadership and interpersonal skills, showcasing your ability to deal with internal and external customers 
  • Excellent written, numerical and verbal skills
  • Working knowledge of Microsoft Office, Outlook, Word and Excel
  • Previous experience of Infor M3 would be an advantage

We are looking for someone who is able to use their initiative, is mature in their approach to work. If you are someone that has great ability to solve problems, attentive to detail and you have a strong desire to develop you personal skills, then this may be the role for you.

 

Does this sound like you? Then we would love to hear from you! Please apply online via the following link: https://careers.baxiheating.co.uk/job/after-sales-service-team-leader-renewables-wokingham-29.aspx

 

Closing date for application: 12th April 2019