Customer Services

Business Systems & Data Analyst (10 Month FTC)

Ref: 292| Posted: 31st Mar 2021

Business Systems & Data Analyst

10 Month Fixed Term Contract - Warwick

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.


The role is part of our Business Systems & Data team, which involves a large variety of work across systems and business functions. The team are friendly, passionate about their work, and enjoy the challenges of providing insightful analysis and robust systems that drive innovation.


A new and exciting opportunity has arisen within Baxi Customer Support based in Warwick for a Business Systems & Data Analyst, reporting to the Business Systems and Data Manager.  Your main role will be to implement process and systems changes throughout the business. This will involve working with users across the business, identifying and documenting user requirements, producing specifications and testing implementations. You will also interpret data in order to provide strategic insights and develop the commercial potential of data.  


Some Key Tasks include:

  • To support in planning and specifying systems implementations to improve processes and data capture/quality within the business.
  • To design and undertake testing on system changes with a keen eye for accuracy and potential issues.
  • To design and undertake testing on system changes with a keen eye for accuracy and potential issues.
  • Liaising with our IT function to understand system implementations and the impact of decisions made on functionality.
  • Complete complex data analysis with a variety of purposes for the business, including increasing knowledge on the operation or customers. Making recommendations for improvements based on the results of analysis.
  • To perform ad-hoc analysis of data in order to find the root cause of problems. Including thinking of new, inventive ways of using currently available data to answer new questions.


Knowledge, skills and experience required:


  • Experience with system implementations and designing & documenting processes.
  • Experience of system test planning, testing and documentation.
  • The ability to use MS Excel to an advanced level (including pivot tables and index match).
  • Experience with quickly picking up a role in a new business or with new systems.
  • A high level of numeracy and the ability to extract and analyse data from disparate systems.


  • Degree in a mathematical or computing discipline including statistics.
  • Experience with data governance and implementation of data governance.
  • Experience with Infor M3 ERP, Sequel Viewpoint, MS Access and/or SQL Transact.
  • Experience within a customer service environment and experience in an operational role.

Does this sound like you? If so we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.