Customer Support Advisor

Customer Support Advisor - Kickstart Scheme

Ref: 296| Posted: 14th Oct 2021

Kickstart Scheme

This role is for a 6 month, UK Government funded Kickstart placement, and will be between 25 and 40 hours per week. Kickstart placements are for people aged 16-24 currently claiming Universal Credit. 

Flexible Hybrid Working available

Sales and Customer Service Agent

Baxi Heating is a leading provider of sustainable and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers and offer a great customer service.

This service is handled by our contact centre at Warwick and they are currently recruiting for Customer Support Advisors or CSA’s to help deliver that fantastic customer support.

We are currently looking for Customer Support Advisors, who are committed to delivering brilliant customer service, ensuring we are seen as being EASY to do business with. Also promoting and upselling our full range of chargeable products to provide our customers with long term solutions for their central heating needs. To do this you will be able to use your Positive and Passionate skills.

The Customer Support Advisor role requires Reliable and Responsive people who can adapt to a fast paced and demanding environment. The ability to listen, empathise and confidently respond is key.

We will offer a full induction programme to help you settle into the role together with on the job training, support and coaching. Previous experience is desirable but not essential. We do however need great people! By using your good telephone manner to help customers you will make a difference for them, offering great listening skills and being calm.  

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

If this sound like you, then we would love to hear from you!  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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