Customer Services

Field Compliance Manager (Maternity Cover)

Ref: 294| Posted: 31st Mar 2021

Field Compliance Manager – Maternity Cover

INTERNAL APPLICANTS ONLY - 9 Month Contract, Full Time, Warwick Based.


Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.

We  have an excellent opportunity available for Field Compliance Manager to join the team on a Maternity Cover contract.
Reporting to the Service Operations Manager, the main focus of this role is to ensure compliance and adherence to field engineer policies and procedures whilst delivering exceptional customer service and promoting a safety first culture.

As a Field Compliance Manager, you will:

  • Ensure the compliance of business/private mileage and reporting.
  • Enforce HHT Compliance, ensuring timely updates from engineers computer terminals to maximise capacity and have an accurate account of field resource.
  • Maintain a Subcontractor database of qualifications, liability, costs & contracts.
  • Vehicle Tracker Efficiency.
  • Ensure daily engineer compliance in button pressing on the HHT (Hand Held Terminal) unit.
  • Ensure jobs are closed down once completed by the engineer.
  • Ensure compliance by engineers when logging on and off shifts.
  • Validation of engineers business/private mileage claims  for tax reporting.
  • Report on equipment failure HHT units and tracker outages.
  • Check fuel card transactions to ensure compliance.
  • Collaborate closely with In-Day Planning to identify downtime or overrunning engineers.
  • Work closely with Field Logistics to resolve tracker and fuel card issues.
  • Maintain and monitor subcontractor database, recording qualifications, public liability, contracts, costs etc.
  • Riddor/Gas Safe Reporting, monitor reports and actions required for timely resolution.
  • Ensure Engineers Qualifications are maintained in a timely fashion.
  • Report any issues which may not conform to agreed  process to Field Team Mangers/Operations Team.
  • Data collation and presentation of findings to Operations Team.
  • Maintain FFIQ (Field Force IQ) & utilise for compliance reporting.

Knowledge, skills and experience required:

The job holder must have experience / knowledge of compliance & adherence to policies and procedures and be able to collate and present data to validate their findings. The ability to use Microsoft Office or similar platform to analyse and present data so that factual conclusions can be gained. In addition the job holder must be a good communicator, both verbally and written.

This role requires the job holder to be a team player who thrives on engaging with others to obtain results. Focus on delivering first class customer service is essential as well as a passion to supporting and developing team members to aid performance improvement.

Desirable Attributes:

  • Database collation and  management – Microsoft Access
  • Spreadsheet/data analysing – Microsoft Excel
  • Experience working with a remote work force

Does this sound like you? If so we’d love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.