Innovation Programme Manager

Innovation Programme Manager

Ref: 35| Posted: 29th Jul 2019

This vacancy is now closed


We have a new and exciting opportunity to join the Baxi Heating UK Innovation team, reporting directly to the UK Head of Innovation / Commercial Director for Aftersales.  We have been on a journey developing a culture of innovation based on a customer centric approach using fast experimentation in order to learn and inform our thinking. We are now looking for an experienced insight & innovation practitioner to lead the next stage of our journey and to head up our newly developed Innovation Programme and Connected Products project.

In this role you will…

  • Lead the innovation team and own our innovation process in order to ultimately deliver an investible pipeline of new connected products and services for Baxi.
  • Be accountable for the design and delivery of the innovation strategy.
  • Take a user-centric approach to innovation – customer first, always.
  • Deliver robust experiments that allow fast learning.
  • Keep up to date on technology trends, customer needs and disruptive business models in order to inspire our work.

 Why this role?

It’s a really exciting time for the Baxi Innovation team - over the year we’ve been changing the way we work – we’ve developed new processes, established a robust leadership forum, moving to a much faster experimentation approach. We believe this is absolutely the right approach to innovation as it means we can try things out quickly and cheaply in order to delight our customers and transform our business.

To make a difference you will…

  • Be passionate about all things digital and IoT.
  • Be excited about designing and delivering the next stage of our innovation strategy this will include identifying fresh insight, generating new ideas, running experiments in order to exploit new business opportunities.
  • Have at least 7+ years innovation experience and a proven track record of launching new digital products and services to market.
  • Be an experienced design thinker and lean start up practitioner comfortable with agile methodologies.
  • Be a strong mentor passionate about upskilling and coaching a team of four direct reports. Inspire the team to do their best work in a fast paced environment subject to ambiguity and change.
  • Able to navigate a complex internal network of stakeholders and able to work with senior decision makers within the UK and at an international Group level.
  • Be a compulsive connector with a strong diverse external network that you will be able to leverage to shape our innovation agenda.