Operations Support

Operations Support - Resource Co-ordinator

Ref: 397| Posted: 11th Jan 2022

Operations Support - Resource Co-ordinator – Baxi Customer Service

Warwick – Full Time


An exciting opportunity has arisen for an Operations Support - Resource Co-ordinator based in Warwick.

The successful candidate will manage the resource requirements for both field engineers and the contact centre.  This ranges from managing all budget adherence for any downtime, holidays, absence, meetings as well as recruitment, training & onboarding.

It is essential that our recruitment and downtime budget is managed accordingly to ensure that we are able to deliver excellent customer service all year round for our customers, to do this we require the correct number of people in the correct place at the correct time.

This role is also responsible for ensuring all internal and external training & development is arranged, completed and recorded in a timely fashion within the relevant system.

The job holder will be a key user in maintaining records and registrations with Gas Safe and other governing bodies, ensuring our business certification is up to date.

Ideal knowledge, skills and experience required:

This role requires the job holder to be a team player and a ‘people person’ who thrives on engaging with others to obtain results. Focus on delivering first class service is essential as well as a desire to support other functions during busy periods.

The role requires excellent communication and organisational skills

The ability to maintain confidentiality is a key aspect for this role as is the need to apply discretion when needed.


Excellent Communication Skills

Knowledge of Microsoft Excel

Good attention to detail

Ability to work under pressure and to deadlines


Experience in scheduling & organising activities

Microsoft Access

Experience of working with Resource Management Systems


We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.

Does this sound like you? Then we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.