Parts Specialist

Ref: 370| Posted: 24th Nov 2021


Parts Specialist

Warwick Full Time

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.

An exciting vacancy has arisen within our Customers, Product Management, Sales team for a Parts Specialist to join the team. Reporting directly to the Specification & Product Manager – Internal Sales the main purpose of this role is to 

  • Provide pre-sales product specification advice on a designated range of spare parts, relating to Baxi Heating’s portfolio of products; boilers, cylinders & water heaters
  • Where parts are obsolete, or incorrect details have been submitted establish correct information through our online parts portal “Parts Arena”
  • Effective management of all enquiries submitted through the Parts Query inbox, adhering to a 24hr response SLA
  • Work closely with product management to ensure the timely update of incorrect, or out of date information held on parts arena
  • Collate and relay information on spikes in calls relating to specific product queries
  • Respond to enquiries/orders providing accurate information and support to ensure customer satisfaction

As a Parts Specialist you will:

  •  Provide accurate, up to date information on all part related enquiries
  • Proactively highlight data inaccuracies
  • Manage internal inboxes adhering to response targets
  • Monitor call volumes and actively update availability to ensure answer times are within SLA
  • Proven experience in an internal sales-based role
  • Able to work independently as well as part of a team

Knowledge, Skills & Experience Required:

  • Technically minded, able to understand product information/diagrams
  • Customer focused, with excellent communication skills
  • Strong positive attitude always looking for the best possible outcome/solution.
  • Be able to demonstrate excellent organisation and administration skills
  • Works well under pressure individually or as part of a team and can meet tight deadlines

We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.

Does this sound like you? Then we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Closing Date: 26/11/2021

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.