Customer Services

Planning Manager

Ref: 34| Posted: 20th May 2019

This vacancy is now closed


An exciting vacancy has arisen within the Operations Department at Warwick reporting into the National Planning Manager.  The main focus of the role is to manage the planning team, and be accountable for the efficient planning of circa 220 plus engineers.  You will achieve customer order requirements within the agreed parameters relating to lead-time, cost, volume, mix and quality specification, in order to maximize the effectiveness of the engineer resources and develop an exceptional customer experience.

As a Planning Manager, you will:

• Directly supervise 12 members of staff and ensure that company standards and procedures are followed by all
• Actively seeks ways to continuously improve the performance against KPIs
• To be the key user ServicePower across the company, providing advice and guidance to all users, and to manager the ServicePower database to ensure correct governance is applied
• Day to day liaison with field personnel, in particular with the Field Service Managers, Operations Managers and Service Centre Manager
• Create a continuous improvement culture within the Operations department
• Develop process improvement projects with key external and internal customers and suppliers to develop and improve the supply chain from cradle to grave for service.
• To develop and publish planning KPIs for customer service, utilisation and achievement to plan in order to identify efficiencies and ensure year on year improvements.
• Develop process improvement projects with internal customers to improve planning and reduce costs and improve service.
• The forecasting of engineer growth and to assist in preparing recruitment plans

Knowledge, skills and experience required:

• You will have significant experience in a management role within a planning or logistics function
• Experience as a line manager is essential
• The applicant must demonstrate well-developed analytical and numerical skills
• You possess excellent attention to detail, good organisational and time management skills
• Excellent working knowledge of Microsoft Excel, PowerPoint, Access and Word
• Comfortable working with complex data, including reporting and analysis
• Ability to quickly adopt new tools, and to present ideas and recommendations to all levels of seniority