Customer Support Advisor

Sales & Customer Service Advisors

Ref: 426| Posted: 4th May 2022

Sales and Customer Service Advisor – Permanent

Full Time and Part Time Hours Available, from 20 - 40 hours per week.

Hybrid working available.

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers. 

We are looking for enthusiastic and well-motivated team members to join our Customer Support Team as Sales and Customer Service Advisors.

As a Sales & Customer Service Advisor, you will:

  • Answer questions from our customers using a variety of contact channels.
  • Question our customers to get to the root cause of their problem.
  • Effectively solve problems and agree the best course of action to fix their problem and prevent any escalations.
  • Maintain good records of all customer conversation.
  • Meet all targets and objectives set for our Sales & Customer Support Agents.
  • Promote our excellent Service Plans to our customers to give them long term cover and solutions.

Knowledge, Skills & Experience Required:

  • Good communication skills.
  • Ability to listen, empathise and confidently respond to our customers.
  • Previous experience in a similar customer focused role is desired, but not essential as full training will be given.

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

Does this sound like you? If so, we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.