Senior Contract Support

Ref: 285| Posted: 13th Jan 2022

Senior Contract Support

Full Time, Warwick

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.

We are looking for an enthusiastic and well-motivated individual to join our Finance Team as a Senior Contract Support.

As a Senior Contract Support, you will:

  • Validate and process all types of contract support claims.
  • Cover day to day operational duties, when Contract Support Supervisor is away from the business.
  • Provide support to Contract Support Supervisor on a daily basis.
  • Issuing support contracts to customers.
  • Investigating and resolving queries from customers and sales managers regarding claims and contracts.
  • Updating agreements, either adding or removing products or closing & renewing agreements.
  • Validate merchant invoices for correctness and input claims data from excel format.
  • Processing bank details on customer accounts.
  • Scanning documents processed on to the system.
  • Build good relationships with all internal and external stakeholders.
  • Query logging via email and telephone and updating system with outcomes.
  • Reconciliation of customer’s accounts.
  • Help maintain a central email inbox for the department.

Education and Experience Required:

  • Proven experience in a similar role.
  • Excellent interpersonal skills.
  • Good Microsoft Office skills.
  • Maths and English GCSE, level 4 or above.

We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more.

Does this sound like you? If so we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.