Services Administrator - Baxi Potterton Myson

Ref: 318| Posted: 30th Apr 2021



Services Administrator – Baxi Potterton Myson

Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.

We are looking for an enthusiastic and well-motivated individual to join our team in Ireland as an Services Administrator.

In the role of Services Administrator, you will:

  • Administer the warranty and after sales service through our existing merchant network and team of sub-contract engineers.
  • Maintain adequate stock levels for engineers.
  • Maintain the warranty register for Boilers/Heat Pumps.
  • Allocate jobs to engineers, recording parts consumed against the logged jobs, processing of engineers invoices.
  • Identify chargeable and non-chargeable events and liaise accordingly with customers.
  • Arrange and invoice for commissioning work.
  • Process of engineers returns.
  • Ensure effective communication is maintained at all times with clients and internal personnel alike.
  • Issue training invitations and where appropriate forwarding certification for courses attended.
  • Purchase stationary supplies.
  • Investigate and resolve queries.
  • File (both electronic and paper) and other relevant clerical duties.
  • Support the SOP Function when required.
  • Order processing and account queries when required.

Knowledge Skills and Experience Required:

  • Previous experience in a similar role.
  • Excellent Excel computer skills.
  • Good understanding on M3 Infor operating System (or Similar)

Does this sound like you? If so we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services.  Only agencies on our PSL may provide CVs via our online recruitment system.  We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.