After Sales

Systems and Process Manager - Warwick

Ref: 73| Posted: 29th Jul 2019

This vacancy is now closed

Systems and Process Manager



An exciting opportunity has arisen within the Baxi Aftersales department at Warwick for a Systems and Process Manager to join the team. Reporting directly to the Commercial Manager, the main responsibility of this role is for the planning, management and implementation of activities to ensure the Baxi Aftersales’ systems meet customer and operational requirements.  

As a Systems and Process Manager, you will:

  • Actively seek out and support Baxi Aftersales, whilst targeting opportunities for customer service, commercial and efficiency improvements through improved business processes.
  • Ensure that up to date and comprehensive documentation is in place that reflect current operational practices.
  • Establish, collate and maintain a full suite of Baxi Aftersales processes and process control documentation.
  • Working In line with Lean Six Sigma/Agile principles (Themes and User Stories) run improvement projects to map, document and align Baxi Aftersales business processes with customer requirements, internal departments and the Baxi Aftersales strategy of ‘Make It Easy’ for our people and our partners.
  • Collaborating with IT to manage the systems for Baxi Aftersales.
  • Manage all system and process interfaces with other departments and system suppliers in conjunction with the IT departments.
  • Manage all system and process improvement activities by working closely with the Baxi Aftersales management team to translate business requirements into meaningful specifications.
  • Ensure that all UK and BDR Thermea Group lead projects reflect the needs of Baxi Aftersales business processes and partners.
  • Coordinate the resolution of all system issues promptly and communicate progress regularly.
  • Work in conjunction with the Baxi Aftersales team and IT Business Intelligence team to develop a full range of business reporting through the Baxi Business Intelligence system.

Knowledge, skills and experience required:

  • Educated to a degree level or suitable equivalent.
  • Demonstrate an analytical approach with excellent written and verbal communication.
  • Ability to interface professionally with all internal\external contacts at all levels.
  • A great team player, self-motivated with the ability to influence stakeholders.
  • Excellent attention to detail is essential with great organisational and time management skills.
  • Experience as an Agile Practitioner/ Six Sigma black belt, ability to take a ‘hands on’ approach to Project Management and how they manage work streams.
  • Experienced in the use of IT systems such as ERP, system/application development and implementation. This should include experience of rolling out projects.

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

Does this sound like you? Then we would love to hear from you! Please apply online via the following link: